Effective May 27, 2025
Redactle.ai ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website and services (collectively, the "Service"). By using Redactle.ai, you consent to the practices described in this policy.
When you use our Service, we may collect the following information:
We do not sell or distribute any provided personal information to third parties for advertising or unrelated purposes. All personal information is collected and processed solely to deliver and improve the Redactle.ai Service, and as otherwise legally permitted.
Failure to provide certain required information may result in limited or restricted access to the service.
You retain full ownership of all documents uploaded to Redactle.ai. We do not claim any rights over the content of your documents. We only process your data strictly as needed to provide the service and ensure its performance.
The types of document-related data we may process include:
Key Protections:
Redactle.ai collects and uses personal information only as necessary to deliver and support our services securely, efficiently, and in compliance with legal standards. Our use cases include:
To provide, configure and maintain access to the Redactle.ai platform and improve performance, features, accuracy and reliability of our redaction technology.
To create, verify, manage and support your account, login credentials, and maintain access controls and subscription status.
To send system alerts, service notifications, billing reminders, updates, and respond to support inquiries.
To process transactions securely, manage billing cycles, issue receipts, and perform fraud prevention checks.
To detect and prevent fraud, enforce Terms of Service, comply with legal requirements, and protect platform integrity.
Redactle.ai does not sell, trade, or rent personal data under any circumstance.
We only share data in tightly controlled and justified contexts:
We may share limited personal data with trusted third-party providers for cloud hosting, payment processing, customer support, and analytics. These providers are contractually obligated to protect your data.
When you voluntarily submit content for collaboration, troubleshooting, or explicitly authorize data sharing.
When required by law, legal process, or to protect rights, property, or safety of Redactle.ai, users, or the public.
In case of merger, acquisition, or sale, information may be transferred only under obligations that maintain or strengthen existing privacy protections.
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal data against accidental or unlawful loss, access, misuse, alteration, or disclosure. While we follow industry best practices and continually update our security protocols, no system can be guaranteed to be 100% secure.
We retain your personal information and document data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. User accounts and associated data are retained while the account remains active. Documents and redacted files are retained until manually deleted by an admin user.
We use Stripe as our trusted third-party payment processor. When you make a purchase, your payment details are processed directly by Stripe and are subject to Stripe's Privacy Policy.
Redactle.ai does not store or have direct access to your full credit card information. We only retain minimal payment-related metadata necessary for subscription management and support.
Redactle.ai complies with applicable data protection and privacy laws worldwide, including:
Personal Information Protection and Electronic Documents Act compliance
General Data Protection Regulation compliance with full data subject rights
UK GDPR and Data Protection Act 2018 compliance
CCPA, CPRA, VCDPA, CPA, CTDPA, UCPA compliance
Under PIPEDA and similar international privacy laws, you may have certain rights concerning your personal information:
Know why your data is collected and how it's used
Request access to your personal information
Request correction of inaccurate information
Withdraw consent for data processing
Request deletion of your personal data
File complaints with privacy regulators
To exercise any of your rights or inquire about how we handle your data, please contact us:
Email:info@redactle.ai
We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable laws.
